We create family documentaries when a loved one can no longer tell their story.
Solace Stories
Effective Date: Jan 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Solace Stories ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.
All text messaging originator opt-in data and consent records are kept strictly confidential and used only to provide the services requested.
1. Information We Collect
Personal Information
We may collect:
Name
Email address
Phone number
Information submitted through waitlist or contact forms
Media or story details voluntarily provided
Communication preferences and consent records
Non-Personal Information
We may automatically collect:
IP address
Browser and device information
Website usage analytics
Cookies and similar technologies
Communications
We keep records of:
Inquiries and messages
Scheduling coordination
Interview participation
Project updates and feedback
2. How We Use Your Information
We use information to:
Provide documentary storytelling services
Coordinate interviews and project communication
Send requested updates and notifications
Respond to support requests
Improve website functionality and user experience
Maintain records of communication consent
We do not sell or rent your personal information.
3. SMS Messaging & Compliance
Text Messaging Program
If you opt in, you may receive SMS messages related to:
Scheduling coordination
Interview reminders
Project updates
Delivery notifications
Support communication
We do not send promotional messages without separate consent.
Opt-In & Consent
Messages are sent only after explicit opt-in
Opt-in occurs via website form with a consent checkbox
We maintain timestamped consent records
We comply with TCPA and CTIA guidelines
Opt-Out
You may cancel SMS messages at any time by replying STOP.
You will receive a confirmation message and no further texts will be sent unless you opt in again.
Help
Reply HELP or contact: [email protected]
Carrier & Rates
Message and data rates may apply
Message frequency varies
Carriers are not liable for delayed or undelivered messages
Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with service providers necessary to deliver messages.
All other uses exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing
We may share limited data with:
Website hosting providers
Messaging service providers
Technical service providers assisting operations
All providers are required to maintain confidentiality.
We may disclose information if legally required.
5. Data Security
We implement reasonable safeguards including:
Secure transmission
Access controls
Platform-level protections
No internet transmission is 100% secure, but we strive to protect your data.
6. Cookies & Tracking
We use cookies to:
Analyze traffic
Improve usability
Remember preferences
You may disable cookies in your browser settings.
7. Your Rights
You may:
Request access or deletion of data
Withdraw communication consent
Opt out of SMS via STOP
Contact us regarding data handling
Email: [email protected]
8. Third-Party Links
We are not responsible for privacy practices of external sites linked from our website.
9. Changes to This Policy
We may update this policy periodically. The latest version will always appear on this page.
10. Contact
Solace Stories
By using our website, you consent to this Privacy Policy.